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Eastern & Oriental Express Luxury Train

Traveller Tips - After Your Journey

Luggage Collection
We will endeavour to unload your luggage as quickly as possible, but at our major destinations this may take up to 30 minutes. Please bear this in mind when making arrangements for connections. Please have your luggage receipts to hand as these will be required to identify your luggage.

Onward/Return Flights
If you are not travelling on an inclusive package holiday, remember to re-confirm your onward flight with your airline. The average speed of the train is 60kph. Please note that at times the train may be subject to delay for reasons beyond our control. Please bear this in mind and allow for a minimum of 5 hours when making arrangements for flight connections, transfers tours, business appointments or evening arrangements etc. 

Airport tax is payable in local currencies on departure on the following scale for international flights: Singapore – S$15
Malaysia – Ringgit 40
Thailand – Baht 500

Transportation from Station
If you are not travelling as part of an inclusive holiday package, or have not pre-arranged a transfer to your hotel and wish to do so, we are able to arrange this on board. We are also able to book sightseeing tours if you wish. Please note that at least 24 hours notice is required to book these services and that all services booked are subject to availability. These services are at an additional charge and can be paid for with cash or any recognised credit card, direct to the representative at the destination. 

Taxis are normally available at major arrival stations, except at Butterworth and Chiang Mai. You must agree the fare before the journey. Taxis in Singapore and Bangkok are metered.

Lost Property

If, after disembarkation you find you have left personal possessions on the train, please contact your Orient-Express reservations office or direct enquiries to:
Eastern & Oriental Express, 
100 Beach Road, # 32-01/03 Shaw Towers, 
Singapore 189702
Tel: (65) 6392 3500
Fax: (65) 6392 3600



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