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Eastern & Oriental Express Luxury Train

Traveller Tips - Before You Travel

Specific advice on current requirements should be sought from the consulate office in your country of residence.

However, for general guidance please note the following:

Passports
Check that your passport has at least 6 months remaining validity at time of travel.

Aboard the Eastern & Oriental Express your steward will request your passport and ask you to complete immigration and customs documents. Passport and customs formalities take place at the Malaysian/Thai border and upon boarding or disembarking at Singapore. 

You will not normally be disturbed during your journey and your passport will be returned to you immediately prior to disembarking. 

Passengers boarding in Singapore and Bangkok are advised that the refund on Goods and Services Tax is only available at the Airport and not at the Railway Station.

Visas

Visas for tourism visits to Thailand, Malaysia and Singapore are not normally required for stays of less than 30 days, except for nationals of certain Middle Eastern, African and South American countries. Visas may be required for onward travel to other Asian destinations. If you require a visa for a particular country, a visa will still be required even if in transit through that country. 

It is not possible to obtain visas on board the train or at the respective border points for entry into Singapore, Malaysia or Thailand. Therefore, those nationalities that do require visas for entry into any of these countries must obtain the correct documentation before boarding the Eastern & Oriental Express. Visa enquiries/applications should clearly state that the applicant will travel by rail.


Please note: For Bangkok – Vientiane – Bangkok journeys
Passengers on the Vientiane programme require an entry visa for Laos.

For passengers boarding the train at Bangkok, 2 passport-sized photographs are required upon check-in at Bangkok’s Hualampong Station in order for the visa application to be processed.

Health
No special health certificates are generally required but you should take advice from your medical practitioner or travel specialist. Quarantine arrangements apply to travellers affected by yellow fever.

Customs

Customs regulations are in line with those prevailing elsewhere in the world, however the importation of prohibited items carries serious penalties. In particular the importation of narcotics into Thailand, Malaysia and Singapore is treated very seriously. The death penalty is still applied in certain cases on conviction.

During your passage on the train, staff and agents of Eastern & Oriental Express will provide assistance to facilitate border formalities. You will be required to provide relevant information and hand over your passport at the appropriate times. Please note, however, that it is the responsibility of each individual passenger to ensure that he is in possession of any necessary and valid documentation and the Company assumes no responsibility for the consequences of any failure to comply.

The Singapore Customs and Immigration facility is based at Woodlands next to the causeway to Malaysia.  The E&O stops at this facility and passengers must disembark and pass through Customs and Immigration.  Passengers must take their all hand baggage with them, while their main luggage is taken off for security screening procedures.

Passport and customs formalities take place at the Malaysian/Thai border.  Passengers will not normally be disturbed during the journey. Passports will be held during the journey by the stewards and will be returned immediately prior to disembarking.

Insurance
We strongly recommend that you take out insurance as soon as you book your journey or holiday. If you have not already arranged travel insurance, we suggest you contact your travel agent or the Orient-Express Reservations Office in your home country who will assist you.

Luggage
Luggage is limited to 30 kilos per person for Pullman and State Compartment passengers. There is no limit for those passengers travelling in a Presidential Suite. Please keep your tickets, passports and any medication with you, do not pack them in your through or compartment luggage.  Please note durian fruit must not be taken on board. 

We recommend that your luggage be labelled with a contact address and your hotel and destination. It will be taken care of as follows:

  • Through luggage: We suggest that items not required for your journey are packed separately in sturdy baggage. At check-in this luggage will be labelled appropriately by our staff and will not normally be accessible until you reach your destination. Ideally, large and/or hard cases should be checked as through luggage.
  • Compartment luggage: This should contain clothing and items you need during your journey. When you plan your luggage, please bear in mind that storage space is limited. There is a luggage rack plus an additional storage cupboard with hangers. One or two soft sided suit carriers or similar can be comfortably accommodated in each compartment.
  • Hand luggage: Your passport, tickets, jewellery, money, camera, fragile items and any medication should not be checked in.

We advise that you take out insurance to cover the loss or damage to your luggage.    




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